Frequently asked questions
How long do my conversions remain in the cloud?
Your files will remain at Google Drive® for 6 months from the date of upload; this should provide you (and with those whom you share the link) with ample opportunity to either download to your device(s) and/or copy them across to your own cloud account.
I don't want my files to be stored in the cloud
This preference has been communicated to us on a number of occasions - for a variety of reasons. We fully understand peoples' concerns and, of oourse, we comply with this request. Just add notes in the special instructions boxes, on our product pages, or let us know by email.
I prefer a different format to MP4
That's absolutely fine. We are able to transfer to a plethora of video formats or device specific codecs - simply let us know your preference, either within the special instructions field on the product page or drop us a line.
Do I get my material back?
Yes - we return all material via signed for mail or - if the package weighs more than 2kg - via UPS.
I do not want my original material back
We strongly recommend that you do have your material back - no-one knows what will happen in the future. However, if you are adamant that you do not want your material back then we can dispose of it for you.
How do I know if my tape is short play (SP) or long play (LP)?
Most people cannot remember. If you are unsure which speed your tape was recorded at then, instead of ordering online, simply familiarise yourself with our pricing and send your tape(s), enclosing your full contact details (especially your email address) to us, via signed for delivery.
Is my assigned cloud area accessible by anyone else?
Other than Era VP staff, the only people who can access your area are those with whom you share the link with.
Do you transfer feature films?
No. We cannot copy or transfer any copyrighted material.
Some of my footage is highly personal
From time to time, we come across this. If the client is already aware of the content to be transferred then we will transfer in the normal way and adhere to the client's preferences.